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CD's - Account Management / Customer Service

Known as Expert CD

Title: Be Known as the Expert in Your Industry
Host: Shelley K. Plemons
Price: $198.95
Details:

Knowledge is power—it gives you information about your industry and trends to always be steps ahead of your competition while equipping you with the expertise to better inform your clients regarding buying decisions. This positions you as an expert and resource in your field once word gets out of your knowledge.

The point is to become "known" as someone in the industry who can be counted on as a resource to those seeking information on your type of product or service.



Raving Fans CD




Title: Ask the Expert Forum: How to Turn Your Customers into Raving Fans
Host: Dave Sharar, Managing Director, Chestnut Global Partners
Price: $98.95
Details: Chestnut Global Partners is known building their business through their superior relationships with their current clients. They go beyond their client’s expectations with delivering customer service. This forum will allow you to learn how Chestnut has been successful with customer service and ask questions regarding your own policies regarding this topic. You will also have the opportunity to ask other participants on the call about their procedures regarding account management and customer service.